Chore Not Showing for Your Child? What to Check in Kroni

Check 1: The right child and the right profile

Start with the simplest thing. Many families use one shared device, so it's easy to end up in the wrong profile.

• Which profile is open on your child's device? Look at the name shown at the top or in the profile picker.
• Who is the chore assigned to? Open the chore in the parent view and read which children are listed.
• Do you have two kids with similar names or nicknames? That makes it easy to pick the wrong profile when setting up the chore.

If the chore is assigned to another child, just fix the assignment on the existing chore.

Check 2: Date, turn, day off and active status

Read the chore's schedule in the parent view and compare it with today's date.

What you see	Possible reason	Next check
The chore runs on certain weekdays	Today isn't one of them	Check which days are selected
The chore rotates between kids	It's another child's turn	See who has the turn now
Your child has a day off	The exception hides the chore today	Check the day off is on the right date
The chore is flexible over a period	Today's completion or the period's quota may already be used	Check pending and approved completions in the correct period
The chore isn't active	Inactive chores don't show for the child	Check the chore's status
Your child already marked it done	It's waiting for approval or is complete	Look among pending or completed chores
It's a one-off chore with a future date	It won't appear until that date	Check the chore's date

The point about marking done matters. If your child has checked it off and the chore is waiting for your approval, it can look "gone" from their side. It isn't lost. It's waiting for you.

Check 3: Did the list actually load?

If everything in the setup looks right, the list may not have loaded properly. Requests can fail on a weak connection, for example at a vacation cabin, in a basement, or when mobile data is turned off for the app.

• Do you see a loading or error message on screen? Use the retry option if one appears.
• Close the app completely and open it again.
• Check that the device is online. Try Wi-Fi instead of mobile data, or the other way around.
• Check whether other chores for the same child appear. If the whole list is missing and a loading error is shown, check the connection. An empty list alone can also mean that no chores apply to this profile today.

Don't count on a chore being marked done without a connection. Wait until the list has loaded before your child checks it off.

Stop here: don't create a duplicate yet

Before you do anything else, pause. Don't delete the child, don't create a new family and don't set the chore up again. The chore may already be marked done or approved, and then you'd have two entries for the same job. If you've found the cause, fix the existing chore instead. If you haven't, keep the details for a message to support.

Filled-in example: the Berg family (fictional)

Lily (10) says "Empty the dishwasher" isn't on her list on Thursday. Her mom can see the chore just fine.

Check	Finding
Profile on the shared tablet	Lily's profile, correct
Assigned to	Lily and Jonas, rotating
Date	The chore runs Mon–Fri
Turn	It's Jonas's turn today
Day off	None
Active	Yes
Already done?	No
List loaded?	Yes, other chores appear
Conclusion	The chore correctly shows for Jonas. No change needed.

Mom explains to Lily that it's Jonas's turn today. Nothing was deleted or copied.

Copyable checklist

Copy this and fill it in when a chore is missing.

Missing chore: ______________________

Child: ______________________ Date: ______________

• The right profile is open on the child's device
• The chore is assigned to this child
• Today's date matches the schedule or period
• It's this child's turn (if the chore rotates)
• The child doesn't have a day off today
• The chore is active
• A one-off chore's date has arrived
• The chore isn't already marked done or waiting for approval
• The list has loaded (other chores appear, no error message)
• The app has been closed and reopened, and the connection checked

Cause found: ______________________

STOP: Don't create a duplicate until every item above is checked.

If it still doesn't add up: describe it to support

Write a short, specific description. Include what helps with troubleshooting and leave out personal details.

Support message template:

• What I expected: The chore "______" should show for my child today.
• What happens: It shows in the parent view but not in my child's daily list.
• Setup: repeats ______, rotating yes/no, active yes/no.
• When it started: ______
• Device and app: device type, operating system and app version if you can find it.
• Error message on screen: ______ (copy the text).
• What I've checked: (paste the checklist).

Don't send the pairing code, passwords or your child's full name. A first name or "child 1" is enough.

A note on expectations at home

Once the chore is back where it belongs, it's worth checking that it still suits your child. The overview What should kids be able to do at home? A complete list by age can offer ideas, but you know your child best. If the app is unavailable for a while, the chore can still get done. Offline Activities for Kids: 5 Tips for When the Apps Are Down has suggestions for days like that.

Also remember that coins and balances in Kroni are virtual. If you've agreed to swap them for real allowance, you handle that yourselves, outside the app. A chore that's missing for a day doesn't move any real money.